a solution from ICS

+1 904 493 1697
1 855 648 0415
Support Hours:
08:30 to 17:30   Mon - Fri
Production Critical:
Calls are answered 24/7
Review Priorities Below
Response Priority Response Description Response Time Response Effort
1. Production Critical * Unable to perform production work and
a workaround is not possible
1 Hour Continuous
2. High Priority A major software function is inoperable,
but production work can continue
4 Hours ASAP
3. Medium Priority Loss of a function exists but it does not
seriously affect operations or schedules
12 Hours Reasonable Effort
* Production critical issues should be called-in (not emailed) and these calls are answered 24/7

RF-SMART for AX2009